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OFFICES

Highland Park
SAS Nagar, Mohali
Punjab.
Phone: +91-7087483435
Email: business@jan-i-digital.com

About Our Client
 
A Technology leading 3D Printing and traditional manufacturing processes based out of US. jan-i-digital has provided application Development for Inhouse customer facing developed application
Challenges
  • Lack of ticket handling mechanism.
  • Limited responsiveness and availability of business-critical application.
  • Absence of Project Governance for end users.
  • Several data and tasks were scattered amongst various team members
  • No proper mechanism for measuring the Service Level Agreement of services
Solution
  • SLA based 24*7*365 application support for all application issues occurring for entire components of the application.
  • Support for the integration of the requirements from various departments.
  • Gen-i has delivered the IT Process Training to end users.
  • Acting as SPOC for all Production Application issues.
Benefits
  • Higher availability of applications like ITO, Phoenix for end users.
  • SLA based Management services during the engagement
  • Increase in operational efficiency
  • Enhanced Customer Satisfaction
  • Reduction in incidents through continuous service improvement method
Technology / Product

RUBY 2.4

Rails 4.2

Angular 1.9

HTML , CSS , Bootstrap

IP STACK

Hoops Exchange

BOX

Heroku 18 – Stack

Postgres

Ubuntu – 12

.NET , REST API

Python 2x for Geometry Calculation

Python 3x Script for Data migration

Highlights
This case study explores the support function of Client applications.
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